Refund policy

Right of Withdrawal (14 days)

In accordance with applicable legislation, customers have a 14-day calendar period from the date of receipt of their product to exercise their right of withdrawal, without having to provide any reason.

To be eligible for a return, the item must be:

  • in the same condition as when it was received,

  • unworn and unused,

  • with tags attached,

  • and in its original packaging.

Proof of purchase may be required.

Return Procedure

For any return request, please contact us at the following address:
📧 cozy.fungy@gmail.com

No returns will be accepted without prior authorization.
Once the request is approved, return instructions will be provided.

Damaged Products or Order Errors

Please inspect your order upon receipt and contact us immediately if:

  • the product is defective,

  • the product is damaged,

  • or you received the wrong item.

We will assess the issue and offer an appropriate solution.

Exceptions – Non-returnable Items

In accordance with legal provisions, certain items cannot be returned or refunded, including:

  • customized or made-to-order items,

  • sale or promotional items,

  • gift cards.

Digital Products

Digital products are non-refundable and non-returnable, in accordance with Article L221-28 of the French Consumer Code, provided that:

  • performance has begun after the customer’s prior express consent.

Exchanges

We do not offer exchanges.
The fastest way to obtain a new item is to return the original product and place a new order once the return has been approved.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved or rejected.
If approved, the refund will be issued to the original payment method within a maximum of 10 business days.

Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since the refund was approved, please contact us at cozy.fungy@gmail.com.